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FAQs

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Before you book

How much is the deposit?

Our deposits are 20% of the total property cost, before any additional extras are added. Additional extras will be included in the balance payment. All deposits are non-refundable.

What days can I check in on?

Our check-in days are usually Monday, Friday or Saturday. If you have a specific day in mind, contact our friendly booking team who can assist.

What length of stay can I book?

Most of our properties offer 2, 3, 4 or 7 night stays; please use the search facility on our website.

Is Lower Mill Estate suitable for people with restricted mobility?

Our onsite restaurant Ballihoo is all on one level and offers indoor and alfresco dining as a well-disabled toilet. The Spa have mobility aids so all guests can enjoy the facilities; please get in touch with the Spa Team for further information. 

Given the nature of the estate, the footpaths can often be uneven and undulating, however, most paths around the estate have a smoother surface. If you have any specific requirements, please contact us as we will be happy to help.

Can I bring my dog?

We welcome well-behaved dogs to our estates and love seeing them enjoy themselves. All our dog-friendly properties include dog bowls as standard. We ask that dogs be kept on their leads within any development areas, otherwise, they can run freely but please be mindful of ground-nesting birds* by keeping your dog away from reed beds where birds may be nesting.

Are there many dog-friendly places to visit nearby?

Our locations are ideal for you and your furry friend! Both our estates have a great range of dog-friendly accommodation. For more ideas on dog-friendly activities and things to do nearby, visit here

What is there to do in the local area?

Lower Mill Estate is ideally situated in the heart of the Cotswolds with plenty for you to see and do. For information on the local area surrounding Lower Mill Estate click here.

Which supermarkets are nearby to Lower Mill Estate?

There is a Co-Op less than a 10-minute drive from Lower Mill Estate. There is a Waitrose and a Tesco extra 12 minutes miles from our site. Lots of local supermarkets also deliver to the estate.

Are there any smoking areas at Lower Mill Estate?

Please note that smoking is not permitted anywhere on-site.

Where is the nearest train station for Lower Mill Estate?

We've listed below the train stations nearest to our luxury lakeside accommodation. Please note, our locations require a journey by car, taxi, bus etc.

The nearest station to Lower Mill Estate is Kemble, it is a 10-minute drive from the estate.

Do you have travel directions and public transport information?

Bus routes and train information is subject to change so we recommend taking a look at the service provider’s website to confirm your final travel arrangements.

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Facilities

What facilities does Lower Mill Estate have?

Lower Mill offers an award-winning on-site resident’s spa featuring Europe’s first outdoor eco-pool as well as two 20m heated pools – one indoor and one outdoor, steam room, sauna, gym, a restful reading lounge and treatment room.

Ballihoo restaurant is open daily for breakfast, lunch and dinner. There is also the Ballihoo Marketplace, providing a selection of essential groceries and sustainable, local items.

If you’re looking for adventure, our Activity Hub has a range of activities on offer. 

Lower Mill Estate Spa opening times

Monday - Sunday 1000-1700

Please note opening hours are subject to change throughout the year in line with our peak and low seasons.

When is the pool in Mill Village open?

Access to Mill Village is available to all homeowners and guests staying at Lower Mill Estate.

This outdoor heated pool is 15 meters in length and is open from dawn until dusk all year round. 

Please note this pool is not supervised. 

When is the pool at The Somerford Nines open?

If your property is within the Somerford Nines gated community, you will have exclusive use of the private, heated outdoor swimming pool, gym and sauna. These facilities are open from 1st April to 31st October.

Ballihoo opening times

Mondays and Tuesdays CLOSED

Wednesday to Saturday 0830 - 2130

Sunday 0830 - 1700

Pizza Shack - Saturdays only 1600-2100

 

Please note opening hours are subject to change throughout the year in line with our peak and low seasons.

Kids eat free at Ballihoo restaurant

Redeem your free meal by presenting your holiday booking information to our restaurant team. Offer is only applicable to food and does not include drinks. Offer is available for all children in the party and can only be used on Mondays and Fridays and cannot be used not in between these days. Only applicable to 12 year olds and under. All adults at the table must order a meal from our à la carte or lunch menu to qualify for the offer.

Activity Hub opening times

Monday to Wednesday 1000-1600

Thursday and Friday CLOSED

Saturday and Sunday 1000-1600

 

Please note opening hours are subject to change throughout the year in line with our peak and low seasons. 

Are the lakes open all year round for water sports?

Due to safety restrictions about water temperature, water sports equipment is not available for use between November and April. 

Can I bring my own watersports equipment?

When going on the water in your own craft, it is a safety requirement that all water users wear a certified and correctly fitted buoyancy aid. You will also need to have proof of appropriate third-party liability insurance, to a limit of £1 million.

For more information, please click here.

Can I swim in the lakes?

Whilst the lakes are open you are welcome to swim in them. As we do not have any lifeguards on duty, these will be at your own risk and you will be required to wear a buoyancy aid whilst you swim. 

For more details on free swimming in the lakes, please visit the team at the Activity Hub or give them a call on +44 (0)1285 719960. 

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Our accommodation

What is included in my stay?

There will be washing up liquid, a sponge, two tea towels and one toilet roll per toilet will also be provided. Your welcome pack from Habitat Escapes will contain a small amount of tea, coffee, sugar and some milk. Bed linen and towels for the property are provided – these are not to be used at the swimming pools.

What safety measures will be in place for my stay?

Your safety is of paramount importance to us. Here are just a few of the extra measures we will be taking to keep you and your family safe.

  • Extra cleaning of touchpoints
  • Timed slots for facilities to reduce numbers
  • Contactless ordering
  • Hand sanitiser available throughout the site
  • Our staff undergoing regular testing
  • Optional fogging service - bookable by contacting clean@habitathousekeeping.com
  • Safety pack in your house