FAQs
Before you book
Can I bring my dog?
We welcome well-behaved dogs to our estates and love seeing them enjoy themselves. All our dog-friendly properties include dog bowls as standard. We ask that dogs be kept on their leads within any development areas, otherwise, they can run freely but please be mindful of ground-nesting birds* by keeping your dog away from reed beds where birds may be nesting.
How much is the deposit?
Our deposits are 20% of the total property cost, before any additional extras are added. Additional extras will be included in the balance payment. All deposits are non-refundable.
What days can I check in on?
Our check-in days are usually Monday, Friday or Saturday. If you have a specific day in mind, contact our friendly booking team who can assist.
What length of stay can I book?
Most of our properties offer 2, 3, 4 or 7 night stays; please use the search facility on our website.
Are there many dog-friendly places to visit nearby?
Our locations are ideal for you and your furry friend! Both our estates have a great range of dog-friendly accommodation. For more ideas on dog-friendly activities and things to do nearby, visit here.
What is there to do in the local area?
Lower Mill Estate is ideally situated in the heart of the Cotswolds with plenty for you to see and do. For information on the local area surrounding Lower Mill Estate click here.
Is Lower Mill Estate suitable for people with restricted mobility?
Our onsite restaurant Ballihoo is all on one level and offers indoor and alfresco dining as a well-disabled toilet. The Spa have mobility aids so all guests can enjoy the facilities; please get in touch with the Spa Team for further information.
Given the nature of the estate, the footpaths can often be uneven and undulating, however, most paths around the estate have a smoother surface. If you have any specific requirements, please contact us as we will be happy to help.
Which supermarkets are nearby to Lower Mill Estate?
There is a Co-Op less than a 10-minute drive from Lower Mill Estate. There is a Waitrose and a Tesco extra 12 minutes miles from our site. Lots of local supermarkets also deliver to the estate.
Are there any smoking areas at Lower Mill Estate?
Please note that smoking is not permitted anywhere on-site.
Where is the nearest train station for Lower Mill Estate?
We've listed below the train stations nearest to our luxury lakeside accommodation. Please note, our locations require a journey by car, taxi, bus etc.
The nearest station to Lower Mill Estate is Kemble, it is a 10-minute drive from the estate.
Do you have travel directions and public transport information?
Bus routes and train information is subject to change so we recommend taking a look at the service provider’s website to confirm your final travel arrangements.
Facilities
What facilities does Lower Mill Estate have?
Lower Mill offers an award-winning on-site resident’s spa featuring Europe’s first outdoor eco-pool as well as two 20m heated pools – one indoor and one outdoor, steam room, sauna, gym, a restful reading lounge and treatment room.
Ballihoo restaurant is open daily for breakfast, lunch and dinner. There is also the Ballihoo Marketplace, providing a selection of essential groceries and sustainable, local items.
If you’re looking for adventure, our Activity Hub has a range of activities on offer.
We also have on-site electric car charging points throughout the Estate. For more details on all our facilities, click here.
How do I pre-book facilities for my stay?
Our Swimming pools no longer need to be pre-booked, but it is advisable to check with our spa staff to see how busy the pools are on arrival.
How do I book the Lower Mill Spa and pool?
From Monday 6th June you will no longer be required to book the pool at the spa.
To book treatments please click here or contact the spa on +44 (0) 1285 862 640.
What time is the Spa open at Lower Mill Estate outside of the school holidays?
During ‘low season’ our Spa is open for family swim and adult-only swimming during the below times. Please note there is no entry to the Spa before 1000 and the last entry to the pool is 30 minutes prior to closing.
|
Family |
Adult Only |
|
|
Monday |
1000 - 1715 |
|
|
Tuesday |
1000 - 1715 |
|
|
Wednesday |
1000 - 1715 |
|
|
Thursday |
1000 - 1715 |
|
|
Friday |
1000 - 1800 |
1800 – 2000 |
|
Saturday |
1000 - 1800 |
|
|
Sunday |
1000 - 1800 |
1800 – 2000 |
What time is the Spa open at Lower Mill Estate during the school holidays?
During ‘high season’ our Spa is open for family swim and adult-only swimming during the below times. Please note there is no entry to the Spa before 1000 and the last entry to the pool is 30 minutes prior to closing.
|
Family |
Adult Only |
|
|
Monday |
1000 - 1800 |
1800 – 2000 |
|
Tuesday |
1000 - 1800 |
1800 – 2000 |
|
Wednesday |
1000 - 1800 |
|
|
Thursday |
1000 - 1800 |
1800 – 2000 |
|
Friday |
1000 - 1800 |
1800 – 2000 |
|
Saturday |
1000 - 1800 |
|
|
Sunday |
1000 - 1800 |
1800 – 2000 |
Are the lakes open all year round for water sports?
Due to safety restrictions about water temperature, water sports equipment is not available for use between November and April.
Can I bring my own watersports equipment?
When going on the water in your own craft, it is a safety requirement that all water users wear a certified and correctly fitted buoyancy aid. You will also need to have proof of appropriate third-party liability insurance, to a limit of £1 million.
For more information, please click here.
Can I swim in the lakes?
Whilst the lakes are open you are welcome to swim in them. As we do not have any lifeguards on duty, these will be at your own risk and you will be required to wear a buoyancy aid whilst you swim.
For more details on free swimming in the lakes, please visit the team at the Activity Hub or give them a call on +44 (0)1285 719960.
When is the pool at The Somerford Nines open?
If your property is within the Somerford Nines gated community, you will have exclusive use of the private, heated outdoor swimming pool, gym and sauna. These facilities are open from 1st April to 31st October. For more information click here.
Our accommodation
What is included in my stay?
There will be washing up liquid, a sponge, two tea towels and one toilet roll per toilet will also be provided. Your welcome pack from Habitat Escapes will contain a small amount of tea, coffee, sugar and some milk. Bed linen and towels for the property are provided – these are not to be used at the swimming pools.
What safety measures will be in place for my stay?
Your safety is of paramount importance to us. Here are just a few of the extra measures we will be taking to keep you and your family safe.
- Extra cleaning of touchpoints
- Timed slots for facilities to reduce numbers
- Contactless ordering
- Hand sanitiser available throughout the site
- Our staff undergoing regular testing
- Optional fogging service - bookable by contacting clean@habitathousekeeping.com
- Safety pack in your house